lol 
what you call ‘simple’
anyway , my first observation is that you’re probably exceding the fair use policy transmitting every 15 seconds.
there have been some backend ‘hickups’ that’s true, but not everyone experiences these problems So it’s not a general problem.
If you want a Service License Agreement, you can always contact TTI… or send a slack message to #ops if you think it’s a server (or integration) problem.